Platinum Auto Detailing and Hand Car Wash

Hayleigh Cass 2 years ago

Paid $200 for the “platinum package” for a job that was definitely rushed and not thoroughly done. I dropped my car off at 11 and was told he would be calling me at 5:30 to come get it, never got a call so I drove up there, arrived around 5:50 to see they were working on my car still. He said about 30 mins which ended up being me waiting there another hour and a half. No apologies or anything. I was late for something I was supposed to be at at 6:30 so I inspected quickly, paid my $200 and left. After further inspection, there was a lot that just wasn’t quality work. It makes me think they only spent that hour and a half of me sitting there waiting on it and rushed it out. Streaky windows, dog hairs still in the back, places that just weren’t checked over and wiped down.

Jeanine Joy, Ph.D. 3 years ago

I needed my truck detailed. Platinum Auto did a great job and even picked me up when it was finished. I’m happy.

marquis steahl 4 years ago

Hands down this is the place to turn to get your car clean. I work as a man; which means I spend months at a time working in my truck 14 hours a day covered in dirt, mud and grease. I spent six months working in the New Mexico deserts, often sheltering muddy stray dogs. When I got home, the truck was coated in dirt and ground in mud from head to toe. I turned to these guys to get this 2011 F150 more professional looking at least. I failed to take before pictures because this is a common cycle for me and I am typically left disappointed with the results; even more so as a former detailer myself. Prestige absolutely does their business right. They ultimately held it an extra night because they were insist in getting it done right. What they did to the interior is just short of restoration level. The carpets and seats were spotless and the interior was returned to its showroom black from the hazy grey I had come accustomed to. When I went I picked it up, it was quite apparent that everyone of them took as much pride in my truck as I do (maybe a tad more). That's huge for me. I will be certainly be using them to maintain the proper state for my 3 vehicles.

Valencia McGeachy 5 years ago

Received an outside wash, wax, tire shine, indoor cleaning service that included a seat shampoo detail for the first time with this business and it will not be my last. I appreciate the cleanliness of my vehicle on the outside and especially on the inside. Job well done! I am one satisfied customer. 😊

Jesse Andrews 10 years ago

We dropped our car off at 1:30 and were told by the manager Sherman that it would take about 30-40 Minutes to complete the Silver Service we had requested. We verified if that meant we had time to grab a quick lunch and he confirmed. We returned at 2:55 and we're told they had just pulled my car in and started, would be done in an hour. We went back for it at 4:45 and the car was still not completed but we needed it back. Although the manager did not inspect the car he did know the job had not been completed. The online and brochure price for the service shows $30. We confirmed that price over the phone and in person at drop off. We were charged $40 to half clean my ford focus. When we vocalized our disappointment an employee was outright rude to me and my wife in front of our daughter.When we called to try and remedy the situation, we were offered half our money back as long as we did not post a poor review. We will never be returning and suggest others don't either! Very unprofessional establishment.